YOU ARE INVITED! LAUNCH 14TH OF DECEMBER!

Faq


  1. About Lucky NO.7
  2. Shop online
  3. Payments
  4. Shipping & handling
  5. Returns & exchanges
  6. Garment care & quality
  7. Size chart
  8. Sustainability

How do I create and account at Lucky No.7?
You can easily create your own Lucky No.7 account , by creating a username and password on top of this page. When you create your own account, you can see the recent placed orders and your account information. On the left menu, you can also send tickets, change your account and adress information and check your shopping bag and wish-list. If you click on my orders, in the accountmenu, you will see an overview of all recent orders you placed.

I forgot my username/ password. Can you help me?

If you forgot your password, click on "Forgot your password" link and we will send you an automated email with information how to reset your password. A forgotten password can be retrieved directly by email.


How to shop online?
You can place the order on our website www.luckyno7.nl. When you are finished with shopping, click on “shopping bag”  to place the order. Price, estimated taks and availability will be displayed. It’s still possible to change or cancel the order. When you are happy with the order, pls proceed to check out.

Once you have placed the order, you will receive a order confirmation. An additional email will be sent to notify you that your order has been shipped with a tracking link to trace your order. You can also check the trackingdetails by log in on “my account”.

How can I add a discount to my order?

If you received a discount code from Lucky No.7, you can enter this code on the next order at the checkout page.



What is a pre-order?
A pre-order is a reservation of an article that is not yet available. After you placed the order you will immediately receive an order confirmation. Once the product is available and shipped you will receive a track and trace number ( unless you have choosen for without track & trace option).

 

When will my order be shipped after I placed the pre-order?
Immediately after the order is placed you will receive an order confirmation. Once the item is in stock and sent you will receive a track & trace.

Money Back Guarantee of a pre-order
Although we are very careful in identifying pre-order products, there is a small chance that a pre-order item cannot be delivered. In that case, Lucky No.7 will always pay the money back on your account, without deduction of the costs incurred. The expected delivery times are not legally binding.

Which creditcards are accepted?

Lucky No.7 accepts IDEAL. CREDITCARD (visa/ mastercard) and transfer through your bank. Your creditcard will be debited when we ship your package. Caution! Extra costs are involved when you pay with creditcard, 1€ per order.

What happens incase of return?
In case of return or exchange the deliverycosts will be for your account.

What are the shipping costs?

Orders will be shipped by PostNL, including track & trace.
See delivery terms

 

How long does the delivery take?

We ship orders 5 days a week, from monday till friday. Delivery depens on the state & country.

What are the delivery options?

U can choose your own location for delivery. This can be at home, at your working place, at the neighbours or somewhere else in your country.

How can I track my order?

As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order, under “my account” when you log in at My Lucky No.7 or by clicking the tracking link in your shipping confirmation email.  When you have an account at Lucky No.7 you have more profit during the online shopping. All your name/ adress information is already noted in your account also the delivery/ payments preference. You don’t need to fill in your information so the online shopping will be quicker.

How do I return or exchange an item online?

When you want to return or exchange an item, pls send us an email info@luckyno7.nl. More information seeReturn & Exchange.

What is the best garment care for the clothing?

For a best garment care, pls follow the instructions stated on the garment care label.

Can the blankets be machine washed?

Pls make sure you follow the care instructions on the label. The blanket can be washed in the washing machine.

 

Lucky No.7 clothing is bit wider/ longer as usual because we use combination sizes.

How sustainable is Lucky No.7?
The first collection contains 70% organic cotton. The first steps are made but we still have a long journey to go.


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